SANJOSE has in its clients and suppliers its two main groups of interest. Maintaining a relationship of trust with them based on personalised attention, professionalism, integrity, responsibility, reliability, solvency and strict adherence to deadlines and commitments.
Regarding clients, the fundamental objective of all activities of the Group is to achieve maximum satisfaction. The procedures for successfully managing customer relations are based on continuous, close communication, and seeking the feedback that helps us to constantly improve.
The Culture of Service has always been a strategic priority for SANJOSE. This philosophy is what allows us to maintain a close relationship with all our clients, both public and private, and to be able to always offer products or solutions that best fit their needs.
Suppliers support SANJOSE activities, because the Company’s principal interest is relying on reliable partners. To manage this relationship, seeking mutual benefit and to generate value, SANJOSE GROUP has a centralised Purchasing Department that has implemented procedures and systems required for closing agreements, to effect the integration of each supplier and to carry out an appropriate follow-up.
To ensure the commitment acquired with these two stakeholders and to resolve all complaints in the most effective way, both client and supplier can rely on a department created by SANJOSE several years ago: the Supplier and Client Ombudsman.